Complaints procedure

1. Tell us

Call 0800 000 0000 or email complaints@switchnow.co.uk. Include your name, postcode, the product involved and what happened.

2. We acknowledge within 2 working days

You get a named contact and a reference number, so you never have to explain your case twice.

3. We resolve within 8 weeks

Most complaints are settled within 10 working days. If we need longer we tell you why and keep you updated at least every two weeks, and we always issue a final written response within 8 weeks.

4. If you are still not satisfied

• Energy: contact the Energy Ombudsman free of charge after 8 weeks (or sooner with a deadlock letter).
• Broadband and telecoms: contact your provider's approved ADR scheme (Communications Ombudsman or CISAS).
• Data protection concerns: the Information Commissioner's Office.